Refund policy
Refund Policy
Our 30-Day Guarantee
We want you to love your Shyne results. If you're not satisfied with your purchase, you can request a refund within 30 days of your delivery date.
How It Works
- Use Shyne consistently for at least 2 weeks to give the product a fair chance to work.
- If you're not seeing results within 30 days of delivery, contact us at support@tryshyne.com with your order number.
- Our team will provide you with a return address and instructions.
- Once your return is received and reviewed, we'll process your refund to your original payment method.
Eligibility
To qualify for a refund:
- The request must be made within 30 days of the delivery date shown on your BobGo tracking.
- Your order number must be provided.
- The product must be returned to the address we provide.
Return Shipping
Return shipping costs are the customer's responsibility, except in cases of a damaged, faulty, or incorrect order (see below).
Refund Timing
Once your return is received and approved, refunds are processed within 5–10 business days. Please note it may take additional time for your bank or card provider to reflect the refund.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us at support@tryshyne.com within 7 days of delivery with your order number and a photo of the item. We'll arrange a replacement or refund at no extra cost to you, including covering return shipping in these cases.
Non-Refundable Situations
Refunds may not be granted where:
- The request is made more than 30 days after delivery.
- There's evidence the product wasn't used as directed.
- The product is returned without prior contact/approval from our team.
Shipping Costs (Original Order)
Original shipping costs (e.g. Express Shipping) are non-refundable, except in cases of a damaged, faulty, or incorrect order.
Questions?
Reach out any time at support@tryshyne.com — our team is happy to help.